Running a business is challenging; there are many things that you need to think about and pay attention to. Your telephone system is surely not on your “urgent list”, but it can impact your business significantly.
Your phone system is critical to the flow of communication within and outside your business. It is a medium that lets you interact with your employees and customers. This is why it’s important to pay attention to it. When was the last time you updated your business phone systems? If it was a couple of years ago, chances are it’s now obsolete. You need a new system that meets the objectives of your business and accommodates the demands of your customers.
Here are three signs you need to upgrade your phone system:
Your System Can’t Handle Large Volume of Calls
It is normal for a growing business to experience an increase in call volume—both incoming and outgoing. This is why it’s important to ensure your system can accommodate higher volumes of calls. Verify possible congestion within your network and determine if you have sufficient capacity on your local services. Look for a new telephone system if it appears your current devices will have a problem keeping up with your growing communications demands.
Your System Lacks Multi-Office Support Feature
Whether you already have satellite offices or are planning to establish one, it’s important that the phone system you use can support and accommodate different offices. Adding and managing line extensions in different locations shouldn’t be tedious or costly. Consider upgrading to a new system if your current devices can’t treat the management of these extensions as easily and effectively as they were on your main site.
Your System Doesn’t Support VoIP Telephony
Voice over Internet Protocol (VoIP) lets you make and receive calls via an Internet network. This helps you cut costs, especially if you often make long-distance calls. Some old phone systems are compatible with VoIP, but most are not. If yours doesn’t support VoIP telephony, you are missing out on the opportunity to enjoy less expensive and more convenient communications.
Don’t let your phone system hamper the growth of your company. Upgrade to a better system and watch your business advance and succeed.